This AIA Personal Data Policy (“PD Policy”) sets out how AIA Singapore Private Limited (Co. Reg. No. 201106386R) (“AIA Singapore”) and its associated individuals/organizations (collectively, “AIA”, “us”, “our”) collect, use, disclose and retain your personal data. Among the most important assets of AIA is the trust and confidence placed in us to properly handle personal data. You can expect us to maintain your personal data accurately, protect your personal data against manipulation and errors and keep your personal data secure from theft and free from unwarranted disclosure.
This PD Policy provides you with notice as to what and how personal data is collected, how it is intended to be used, to whom your personal data may be transferred to, how to access, review and amend your personal data and our policy on the use of cookies. AIA recognises its responsibilities in relation to the collection, holding, processing, use and disclosure of personal data. The provision of your personal data is voluntary.
You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with or provide services to you. Save where “policy” is referred to in the context of the PD Policy, references to such expression may, in addition to insurance policies that you may have purchased or under which you may be covered, include AIA programmes to which you have subscribed or in which you are participating.
Purposes for which personal data is collected, used or disclosed AIA collects, uses and discloses personal data for the following purposes: * evaluating your financial needs and providing recommendations of suitable products and services to you; * to assess, process, administer, implement and effect the requests or transactions; * underwriting the risks of your policy, reinsurance and assessing your eligibility to purchase our products and services; * servicing your policy, account and relationship with us; * responding to your requests and queries including requests and queries from your authorised representatives and individuals purporting to be you; * making changes or updates to your policy; * reviewing, renewing or reinstating your policy; * providing ad-hoc or regular information about your policy; * assessing, processing, settling, authenticating and investigating claims; * verifying your identity and any information you provide to us; * collecting premiums and making any payments to you in connection with our products and services; * marketing and promoting the business activities, products and services of AIA to you via face to face meetings, telephone calls, SMS, fax, mail and electronic mail; * participating and administering contests, lucky draws, events and competitions; * providing, managing, operating, processing and administering our products and services to you; * archiving, backing-up or destroying personal data; * compliance, monitoring and audit reviews; * meeting requirements of prevailing internal policies of AIA; to design new or enhance existing products and services provided by us; * to communicate with you including to send you administrative communications about any account you may have with us or about future changes to this PD Policy; * for market, statistical or actuarial research and trend analysis of our products and services for company, regulatory or industry exercises and studies and reviewing the standard of our products and services; * for data matching, internal business and administrative purposes; * meeting requirements imposed by any law, rules, regulations, agreements or schemes imposed by any government regulators, law enforcement agencies, government authorities, dispute *resolution or industry bodies or in connection with any investigations; * to personalise the appearance of our websites, provide recommendations of relevant products and provide targeted advertising on our website or through other channels; * quality and training when our communications with you are recorded; * conducting general administration in connection with the foregoing; * other purposes as notified at the time of collection; and * other purposes directly relating to any of the above. By providing your personal data to us, you accept that AIA may retain your information for as long as necessary, to fulfill the purpose(s) for which it is collected in compliance with applicable laws and regulations and AIA’s prevailing internal policies.
AIA applies reasonable security measures to prevent unauthorised or accidental access, processing, erasure, loss or use including limiting physical access to data within AIA’s systems and encryption of sensitive data when transferring such data. Reasonable steps will be taken to delete, destroy or anonymise your personal data when it is no longer necessary for any of the purposes above. Who may be provided with your personal data?
Personal data will be kept confidential but may, where permitted by law and where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected, provide such personal data to the following parties: insurance intermediaries (including our financial services consultants); any AIA Persons, third party service providers and representatives of AIA Persons who provide administrative services, business process services, storage services, scanning of policy documents services, printing and despatch of documents, document processing and archiving services, information technology services, data centre services, payment services, data analytics services, marketing services and other services to AIA in connection with the business of AIA including but not limited to banks, credit card companies, credit agencies, investigators, reinsurers, hospitals and clinics; Medical Sources and insurance organisations; any member company of AIA where necessary; other companies that help gather your information or communicate with you, such as research companies and ratings agencies, in order to enhance the services we provide to you; our professional advisers such as our lawyers and auditors; any law enforcement agency, statutory board, government regulator, government authority, dispute resolution or industry bodies as necessary to comply with any laws, rules, regulations, agreements or schemes; any party to whom you have consented the disclosure of your personal data; and any other party as permitted under applicable law.
From time to time, we may purchase a business or sell one or more of our businesses (or portions thereof) and where permitted by law your personal data may be transferred or disclosed as a part of the purchase or sale or a proposed purchase or sale. In the event that we purchase a business, the personal data received with that business would be treated in accordance with this PD Policy, if it is practicable and permissible to do so.
SP-WEILEEN-MARTINTOH is an authorised representative of AIA Singapore Private Limited (Reg. No. 201106386R)
